Cancellation, Refund, and Exchange Policy
EXCHANGE POLICY –
In case of size exchange customers can raise a request within 24 hours of delivery. In order to get the size exchange customer need to ship back the garment. We do not provide with PICKUP Facility. The forward shipping charges of the exchanged product (from Fashionam to the customer’s place) will be borne by the store.
RETURNS
- If You Receive a Damaged Product.
Please Note we try to stay accurate to the true colors of our fabrics, however, colors of the products may slightly vary due to screen calibrations and photography. At Fashionam every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage-free products. It is quite rare that you will receive a damaged or defective product.
However, if a customer does receive a defective product then he/she shall get a full refund against the returned products. In such a case drop us a mail at thefashionam18@gmail.com or whats’ app us at 9428245475 attaching the PHOTO AND VIDEO of the package opening of the defective part of the product. We shall arrange a pick-up from your delivery location. In case our delivery partners do not provide pick-up service for a given pin code, the customer shall return the package by India speed post, and share a scanned copy of the India Speed Post receipt via email at thefashionam18@gmail.com. We shall refund you the shipping charges according to the speed post receipt.
This applies to any product you buy from us.
NOTE: We only accept returns in case of damaged products for which the customer needs to provide us with a proof picture.
PRODUCTS PURCHASED ON SALE ARE NOT VALID FOR EXCHANGE IN SIZE OR COLOR!
CANCELLATION:
We do not accept cancellations!